1.1. Methods, Procedure, and Timeframes for Production and Delivery of Goods

The methods, procedure, and timeframes for manufacturing and delivering goods are specified on the website in the “Delivery” section. The delivery time consists of the production time (if the goods are not in stock) and the shipping time. The shipping time depends on the chosen delivery method. The procedure and conditions for delivering the ordered goods are agreed upon by the Buyer with the online store manager. The delivered goods are handed over to the Buyer at the specified address. If the Buyer is absent, the goods may be given to any person who provides the order number or other (including electronic) confirmation of the order placement.

If the goods are delivered within the timeframes specified on the website/in the order/in the contract but are not handed over to the Buyer due to the Buyer’s fault, subsequent delivery will be carried out within new timeframes agreed upon with the Seller/Carrier, under the terms and at the rates specified on their respective websites.

1.2. Self-Pickup of Goods

1.3. Upon receiving notification of the placed order, the Seller confirms its receipt via phone and/or email to the Buyer and agrees on the self-pickup date.

1.4. The Buyer pays for and receives the order at the Seller’s warehouse/pickup point. The addresses, contacts, and working hours of the warehouses are listed on the Seller’s website in the “CDEK Self-Pickup” section. The Seller additionally confirms via phone or email that the payment for the order has been credited to the Seller’s account and only then agrees with the Buyer on the self-pickup date.

1.5. Ownership and the risk of accidental loss, damage, or destruction of the goods pass to the Buyer at the moment the goods are handed over to the Buyer or their Representative. If the goods are received by a Representative, the latter must present their passport, the passport of the person who placed the order, and a simple written authorization to receive the order on behalf of the Buyer when collecting the goods from the warehouse.

2.1. Delivery of Goods by the Seller

2.1.1. Ownership and the risk of accidental loss, damage, or destruction of the goods pass to the Buyer at the moment the goods are handed over to the Buyer or their Representative.

2.1.2. Delivery is carried out via a publicly accessible method—through the front door. Delivery through windows, balconies, or other openings (except doors) is not provided. Carrying goods into the premises is not performed via spiral staircases or staircases without railings.

2.1.3. Services such as door removal, clearing of entryways, moving, assembling/disassembling existing furniture or other interior items, clearing space for assembling purchased goods, and similar works are not covered by this Agreement.

2.1.4. Services not paid for or requested by the Buyer are not performed.

2.1.5. The Buyer ensures proper conditions for receiving the goods, including:

2.1.5.1. Ensuring personal presence or the presence of a Representative at the delivery location.

2.1.5.2. Goods are delivered to the Buyer’s entrance only if there is accessible driveway space and visible house numbering. Entry (access) of vehicles into guarded premises must be arranged in advance by the Buyer with the security service.

2.1.5.3. The Buyer must notify the Seller before concluding the contract if the premises’ technical characteristics do not meet delivery requirements to clarify the possibility of delivery.

3.1. If the above conditions are not met, the Seller has the right to determine that delivery to the specified address is impossible and shall notify the Buyer accordingly.

3.2. If the Buyer fails to ensure proper receipt of the goods, a repeat delivery (caused by the Buyer’s fault) will be performed at a time agreed upon by both parties at the Buyer’s expense under prepayment terms based on the Seller’s rates.

4.1. Delivery of Goods by the Carrier

4.2. Ownership and the risk of accidental loss, damage, or destruction of the goods pass from the Seller to the Buyer or the Carrier (in accordance with the agreement between the Buyer and the Carrier) at the moment the goods are handed over to the Carrier upon signing the goods receipt note and/or waybill and/or bill of lading (or other document confirming the transfer of goods to the Carrier).

4.3. The obligation to deliver the goods to the Buyer, including clause 11.4.1., is considered fulfilled at the moment the goods are handed over to the Carrier.

4.4. The delivery cost for each order is calculated based on the total weight of the ordered goods, the delivery address, the Carrier’s rates, and is paid by the Buyer directly to the Carrier. The delivery cost is not included in the price of the goods.

4.5. The Buyer must accept the goods in terms of quantity and assortment at the time of receipt.

4.6. Upon receiving the goods, the Buyer or their Representative must verify, in the presence of the Seller’s or Carrier’s representative, that the received goods match the ordered goods in name, quantity, assortment, quality, and completeness.

4.7. The Buyer or their Representative must sign the goods receipt document, confirming that they have no claims regarding the appearance or completeness of the goods.

4.8. If the Buyer refuses to accept the goods within the previously agreed timeframe, the Seller has the right to transfer the goods to a third-party warehouse (CWH) for safekeeping and demand that the Buyer reimburse the Seller for any costs incurred due to such transfer.